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Terms of Use

General conditions of Sale

1. Ownership of domains
The site can be accessed directly by the domain registered by the business partner and register PontoPR, Lda. More information can be obtained by contacting the emails:

[email protected] or [email protected]

2. Subject matter and scope
These General Terms and Conditions of Use apply to visitors to the site as well as to any commercial transactions made through the online store available on it.

Navigation on this site, as well as the purchase of any product, implies acceptance of these General Conditions of Contract and Use by the User and the Customer. reserves the right to change these conditions of use and contracting without notice, and any changes are published on the site

3. Content information
The site is intended for private use only. The reproduction, transfer, distribution or storage of the contents of the site without prior written permission is prohibited for purposes other than strictly personal and private use. reserves the right to modify at any time the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.

It is expressly prohibited the introduction of links of our site, for commercial purposes without previous authorization of Likewise, the use of the domain for abusive purposes, and without previous authorization, may be susceptible of recourse to the competent legal means on the part of In the event that you find in other sites links that allow you access to, we inform that does not have any responsibility neither on the origin of the page nor on the contents inscribed therein.

We make every effort to ensure that the information presented is free of typographical errors but, whenever they occur, we will proceed as soon as possible to the respective rectification. In case the information presented does not correspond to the characteristics of the product, the Customer assists the right to terminate the purchase and sale agreement in the applicable legal terms.

The photographs presented on the website are merely illustrative. We recommend that you consult the details of each product for information about its characteristics on

Prices, availability and product specifications are subject to change without notice.

The product catalog of (virtual store) is independent of the physical store, warehouse, delivery point or storefront in partners, regarding the quantities in stock, prices and commercial conditions. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and / or rupture of stock, the customer will be informed of the partial or total cancellation of his order with the right to reimbursement of the respective amount paid.

All contractual information is written, mainly in Portuguese language, as well as the information of the articles, communications by email and formalization of the sale.

4. Intellectual and industrial property
All texts, comments, works, illustrations, photographs, works and images reproduced or represented on the site are strictly reserved under the copyright and intellectual property rights, all over the world. Accordingly and under the terms of the Intellectual Property Code, use for private purposes is permitted only subject to contrary provisions including more restrictive provisions contained in the Code. Any reproduction or total or partial representation of the site or all or part of the elements included in it is strictly prohibited.

The corporate names, trademarks and distinctive signs reproduced on the site are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be the subject of prior written authorization of the trade mark proprietor. Certain products currently or in the future, such as software (software), are the subject of personal and specific rights of use governing copies, public broadcasts, leasing. The Customer must comply with the general conditions of sale of these products and is not responsible for the use made of them in this scope.

5. Responsibilities
All the products commercialized in online are in compliance with the Portuguese legislation. declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order. is not liable for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or provision of services to Users.

6. Obligations of Customers and Users
The Customer and the User must comply with these general conditions and respect them. They undertake in particular to fulfill the following obligations:

1) It is prohibited to introduce, store or diffuse through the site defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order;
2) The client must keep, and do not divulge, his password to enter the site in order to prevent third parties from accessing his account at;
3) The visitor or the client can not use false, falsified and / or usurped identities;
4) The customer must provide personal data and correct addresses so that can properly process the necessary orders and communications;

The Client is responsible for the veracity of the data communicated to and undertakes to immediately insert into his Online Registration Account, any changes thereto.

The declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error, lapse or insufficiency of the data communicated by the Customer.

The use of this site is subject to the conditions of use pre-defined by, in the quality of its sole and exclusive holder.

Users are therefore expressly prohibited from transmitting messages or information that are abusive, misleading, defamatory, obscene or in any way violating the right to privacy or the intellectual or industrial property of third parties, as well as to make available any information that may be harmful to third parties or to the site owner.

The reserves the right to eliminate the account of the user that performs any of these situations and in certain cases proceed to send the situation to competent entities according to the severity of the act (s).

7. Privacy and Protection of Personal Data
In compliance with Law 67/98 of 26 October, on the Protection of Personal Data, we inform you that the treatment of the personal data collected on the site is the responsibility of, commercial designation with the title of Alende-te Sésamo - Fotogra fi e e Imagem Digital, Lda., With correspondence address at Avenida da Boavista, 1509 - 3º Esq. 4100-131 Porto.
The data collected on this site is intended for the processing of orders and communication with Clients, processing of requests for information and eventual complaints, statistical analysis, as well as their use for the purposes of internal direct marketing and a network of selected partners. guarantees the confidentiality of all data provided by its customers. Although collects and processes data in a secure way and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without conditions security, at the risk of being seen and used by unauthorized third parties.

All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to cease to be part of the database can exercise this right through the following means:
Email: [email protected]
Carta:, Avenida da Boavista, 1509 - 3º Esq. 4100-131 Porto


The customer expressly authorizes to send information about products and services that may be of interest to you by using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms of automatic calling.

Use of cookies by

Cookies are text files sent by websites you visit that are stored on your computer. They are widely used for the operation of websites, or to increase their efficiency, as well as to provide information to website owners. uses cookies to collect information about how visitors use the website. We use the information to create reports and to help us improve the site. Cookies collect information anonymously, including the number of visitors, the sites from which they come, and the pages they have visited.

Visitors to our site use different query programs and different computers. In order to make the most of your queries, with the technology you are using, we automatically record the type of query program (such as Internet Explorer, Firefox, Chrome, etc ...) and operating system (Windows, MacOS, Linux, etc.) used by a visitor, as well as the domain name of the visitor's Internet service provider. We also collect the total number of visitors to our site, collectively, to enable us to update and improve it in the most productive way; in this process no identifiable personal information is extracted. This data allows us to know if there are more visitors preferring certain functions or areas, thus helping us to keep our site up to date and interesting for most of our visitors.

Cookie technology helps us deliver content tailored to the interests of visitors. Sites that offer online purchase possibilities use cookies to record and process the items on your purchase card. Whenever authorized, we may associate personal information with a cookie file in such circumstances.

If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or disable all cookies through your referral program (IE ™, Firefox ™, Chrome ™, etc.). (See the help menu of your query program to find out the correct way to change or update cookies.) If you disable cookies, you may not be able to access some of the above functions.

Through their settings, most browsers allow you to have some control over most cookies. For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, visit If you do not want your site visits to be detected by Google Analytics, go to

8. Ordering online
To make purchases through the site you need to register as a Customer by completing the form available online. Once you have registered, simply enter all the items you wish to purchase in the virtual shopping basket. You should follow all the steps of the purchase so that it is completed successfully.

The validation of the purchase order assumes that the Customer has taken note of and accepts the General Terms and Conditions of Use and Contracting of the website The data registered by constitute proof of the set of transactions made between and the Client. It is the responsibility of to file the electronic document in which the contract is formalized and to keep it accessible.

As soon as your purchase ends, you will receive an automatic email confirming the transaction. In case the data is not correct you can immediately request its modification, or even, the cancellation of the purchase made.

9. Availability of products
The only processes an order made by a customer after confirmation of their payment, so can not guarantee the availability of the articles until the beginning of said processing. The estimated time of delivery of our products in stock is from 24 hours to 72 hours and will always be effected by regular mail, unless another means is requested to be combined. only dispatches on weekdays. In this way, neither weekends nor holidays are counted toward estimated delivery of parcels.

In any case, the estimated delivery dates are indicative only.

Any delay in the dispatch of articles, compared to the estimated dates presented, does not confer the right to compensation.


10. Shipping costs
Shipping costs to Continental Portugal
Variable price depending on the type of product, the purchase and delivery options chosen by the customer and presented during the ordering process.

The shipping price table presented on is indicative only and should only be used for shipping price estimates as it may be outdated.

11. Cancellations, exchanges and returns
Applicable on purchases made at (distance selling).
The Customer may cancel your order at any time until delivery, with the right to reimburse all amounts paid. Upon receipt of the order by the Customer, the Customer may exercise its right of free resolution under the terms legally provided and indicated below.

Failure to pay the order within 5 (five) consecutive days and after the date it was made implies the automatic cancellation of the same.

The product catalog of Online is independent of the physical store, warehouse or network display of partners, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. In case of unavailability of the product and / or stock breach, you will be informed of the partial or total cancellation of your order with the right to reimbursement of the amount paid.

Despite the efforts of, some products may be listed incorrectly, so we check the prices whenever we process the orders. If the price of the product is lower than the advertised price, we will refund the difference at the request of the customer in writing within a maximum period of 5 (five) days after the date of order made for [email protected]. If the price is higher, will submit a new contractual proposal with the price duly rectified, awaiting the confirmation or cancellation of the order. In accordance with the provisions of the applicable law on e-commerce in force, reserves the right to unilaterally cancel the order whenever there is a programming error, a malfunction of the computers or if the proposal contractor is deformed to its destination and that the error concerns an essential element of the contract.

Under the applicable legal terms, makes it possible to exchange or return (contract resolution) of articles, within 14 days from the date of its receipt by the Client, without payment of compensation and without having to indicate the reason.

In order to do so, the Client must communicate its intention in writing, by e-mail or letter, to the Customer Support The articles must be returned in perfect conditions, the same as the moment of delivery, without packaging violated or any type of damage or use mark, within 14 days after its receipt accompanied by the original cash or invoice (Article 6. Of DL 143/2001, of April 26 with the wording given by DL 82/2008 of May 20).
In the event that you have received damaged or defective items, should contact Customer Support at, who will provide you with all the information about the exchange / return process. In no case send the articles without previous contact because they will not be received. Incidence must be reported within 48 hours of receipt of the order.

If you wish to exchange or return an item, please contact Customer Support, who will provide you with all the information about the exchange / return process. In no case send the articles without previous contact because they will not be received.

The return and exchange of articles must comply with the following conditions:
Refund of articles in perfect condition, with original packaging complete, inviolate and accompanied by the respective cash or invoice;
We do not accept exchanges of customized articles according to the client's specifications.
We do not accept exchanges and / or returns of articles ordered especially at the request of the customer and with prepayment previously agreed between client and;
In accordance with the provisions of Decree-Law no. 82/2008 of May 20, informs its Customers that to make the exchange or return, the articles must be in perfect condition, in their original packaging and with all the included accessories, and must be accompanied by the respective proof of purchase or by invoice. does not accept the return or exchange of articles after used.
After contact with Customer Support and you are given the return instructions, you can send us the item properly packed, with original packaging to the following address:

Customer Support
Avenida da Boavista, 1509 . 3º Esq.

4100 - 131 Porto

All articles will be checked upon arrival at our service and only those that respect the return conditions will be accepted for exchange or return.

If you choose to return the amount paid we inform you that:
You must attach your NIB to the returned item for refund. If you have made the payment via Paypal the refund will be made through the same route.
The return will only take place after the verification of the state of the product. reserves the right not to accept articles that do not fulfill these conditions.

12. Governing Law
All purchases made on the site are subject to Portuguese legislation. Any dispute or divergence shall be submitted to the Arbitration Tribunal of the Porto Consumer and Arbitration Information Center, with address at Rua Damião de Gois, 31, store 6 - 4050-225 Porto, authorized by Ordinance No. 81/2001 of 8 February, accepting arbitration as a means of resolving consumer disputes arising from the sale of goods or services effected in the Porto metropolitan area.